STORE POLICY

How to Place order

To make a purchase, look through the PurpleMint Online catalogue. Select the item you want to order, enter the amount you want, and place your order in the cart. Add the item to your wish list if you are not purchasing the product at the same time.

When your order contains the items and quantities you want to buy, click the "Buy Now" link given below.

After that, you'll be prompted for your delivery address and payment information. Please review the different payment options and select the one that best meets your needs.

Your order will be processed and dispatched within our specified deadlines once you have successfully completed your payment. Please visit our Shipping Policy for more information.

Payment Options

PurpleMint is geared up to accept online orders right away using the following payment methods:

  • Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network

  • Visa Debit cards

  • COD

Cash on Delivery Order

For domestic orders only, we provide ‘Cash on Delivery' on orders over INR 2,999/-. We, along with our courier partners, adhere to all safety regulations to ensure that the package you receive is safe.

  • If you will be physically unavailable for delivery, please email at purplemintindia@gmail.com within 48 hours of placing your order to offer an alternate address or contact number of a trustworthy source.

  • If a 'COD' order is returned to us for whatever reason, we will only reship the same order if you convert it to a prepaid order.

NOTE if a customer denies delivery of a 'COD' order twice, he or she will no longer be eligible for 'COD' on any future orders. Then he or she has the option of placing a prepaid order on the internet.

  • Within 48 hours of delivery, all claims for shortages (missing items) or damages must be notified to our customer support team. We require that you write to us at purplemintindia@gmail.com  within the specified time frame. PurpleMint will not be held liable for any claims made after 48 hours of delivery for damages or missing items.

  • Once an order is placed, the shipping/billing address cannot be changed. Following the successful placement of orders, no changes can be done. If you have any further questions, please contact our Customer Care team by email at purplemintindia@gmail.com or chat with us from 10 a.m to 6 p.m  , Monday to Saturday.

  • If you need to cancel a 'COD' order, please email our customer service team at purplemintindia@gmail.com with the order number on the same day you placed the order.

  • Please be patient as your order is processed and delivered due to the continuing COVID-19 situation. To learn more about our COVID-19 safety procedures, click here.

  • COD orders are not eligible for a refund in the original payment method. Only the brand's online voucher can be used to get a refund.

Pricing Policy

The pricing on this page are current and up to date. These are, however, subject to change without notice.

All prices on this website are calculated in Indian Rupees and include all applicable taxes.

All orders are confirmed at the current price. At the time of shipping, we will bill you at the current rate.

In India, our products are subject to GST.

All international shipping orders may be subject to local duties in that country, which the buyer will be responsible for paying locally. We will not be able to confirm what these charges will be in advance and are not liable to pay these from our end.

Cancellation Policy

If you desire to cancel your order, please do so within 24 hours of placing it by sending an email to purplemintindia@gmail.com. Within 24 hours of placing your order, you can call our Customer Care at ---. Orders cannot be cancelled once they have been shipped. If you cancel your order before the deadline, you will be charged 2.5 percent as payment gateway fees, and the remaining balance will be reimbursed to the cardholder and credited through the same payment instrument in 7-10 working days or according to the Bank's standards.

Shipping policy

 We are unable to promise to delivery dates due to COVID-19. Please be patient with us if there are any little delays. For further information, please see our Covid Safety Measures Policy. While we are still accepting online purchases for shipping within India , due to the changing nature of the situation, we retain the right to halt delivery to any country at any moment if necessary.

Orders will be delivered between the hours of 10:00 a.m. and 6:00 p.m., Monday – Saturday, Excluding public holidays.

When the goods are delivered, they must be signed for. If you are unable to sign for your delivery, please recommend someone else, such as a family member, colleague, or neighbor. The brand, on the other hand, disclaims any liability for goods signed by a third party.

To finalize delivery, some courier partners may require an OTP. This must be provided in order for the delivery to be completed. The OTP will be delivered to the phone number provided when placing the order.

  • PurpleMint is not liable for any damage that occurs after delivery.

  • All shortages or damage claims must be notified to customer support within 48 hours of the delivery date.

  • Rates for shipping and handling may vary depending on the goods, packing, size, volume, kind, and other factors. The shipping and handling charges are displayed throughout the checkout process, and customers will be aware of them before making any payments.

Returns & Refund Policy

Please send us an email with the following details within 48 hours of the delivery date if the product has a leak or has been damaged during the delivery process. Any goods that are returned in a saleable and undamaged condition, in its original packing, and can be proven to be damaged or malfunctioning will be exchanged. Please anticipate one to three weeks for your exchange request to be fully handled and closed after you return your goods.

Please contact us at purplemintindia@gmail.com within 48 hours of receiving the product you wish to swap or refund with the following information:

  • Invoice number Complaint Order Number

  • Details of your complaint or request

  • We cannot process the request unless we have images or videos to substantiate the complaint with Batch information clearly apparent, as shown below.

  1. Clear photographs or video of non-sealed, leaking, or damaged products, as well as clear images or video of spillage (if any), mono-carton, and exterior package images, are required if the product is not sealed, leaking, or broken. Along with the aforementioned, please supply photographs to indicate the seal has been tampered with if such is the claim.

  2. If the product received is empty, the volume of the product is less, the product is missing in the package, or a wrong product has been delivered, clear images or video of the empty/ faulty/ product with less volume/ product missing/ or wrong product delivered, as well as clear images or video of spillage (if applicable), mono-carton and outer packaging images, are required.

  3. If the interior packaging and outside packing received are extremely unclean, please provide clear photographs or video of the entire open box received, as well as clear images or video of the mono-carton and exterior packaging.

  4. The term "mono carton" refers to the Purplemint box/packing in which the particular product is supplied, and "outer packaging" refers to the bigger box in which the entire purchase is shipped. To process claims, images of both are necessary.

Once all of the details are received, it will take our team three working days to respond to the complaint/query/issue. If an exchange is allowed for your complaint, you will be notified with an authorization number and a reverse pick-up of the product will be arranged. In the case of a product refund, once your request is authorised, the refund will be reflected in your account within 10-15 days and you will receive an email confirming the same.
 

Detailed required

In the reverse pick-up, all products to be shared for inspection must be physically accompanied by the original receipt and a document stating the following:

  • Dispatch address

  • Customer name and address

  • Order number                                                                                                                  Please email this paperwork as well as an image of the reverse pick-up consignment (inside and outside packaging) to our Customer Care person who you have been in contact with via email.

If the goods pass the test and match the complaint, we will commence the return/exchange process within 7 days of our quality inspection team receiving the shipment. The complete quality inspection process, beginning with pick-up and ending with the final response, would take at least three weeks.

No cash refunds are permitted.